TLC European Pillow

Our Black Friday sale runs from Thursday 5 November until Tuesday 1 December 2026, while stocks last.

Enjoy up to 50% off eligible products site-wide. The price shown on each eligible product page already reflects its discount.

Any exclusions are clearly marked on the website or the product page. Gift cards are excluded and are not discounted.

No code is needed. Sale prices are marked on the website and eligible discounts apply automatically at checkout.

Black Friday pricing cannot be combined with any other promotion, discount code, loyalty reward or offer unless we expressly state otherwise.

Yes. Prices and discount levels may change during the sale period, and changes cannot be applied retrospectively to orders already placed.

Adding an item to your cart does not reserve it. Your order is only secured once payment is complete and you have received your order confirmation.

Some products sell out quickly and may not be restocked during the sale, so we recommend ordering early.

You will still earn rewards points on everything you buy during the sale.

Points and rewards cannot be redeemed on purchases made during the Black Friday sale period.

You can pay with any method shown at checkout, including credit and debit card, PayPal, Afterpay, Shop Pay and Apple Pay.

Gift cards are excluded from the promotion and cannot be bought at a discount.

You can still use an existing TLC gift card to pay for your order during the sale.

Shipping is free on all Australian and New Zealand orders.

We normally dispatch within 1 to 2 business days. During Black Friday, please allow an additional 5 to 7 business days for dispatch because of order volumes.

Delivery estimates begin once your order has been dispatched and do not include processing time. We ship with Aramex and Australia Post, and orders going to a PO Box are sent with Australia Post.

Courier delays outside our reasonable control can also occur during this busy period.

We email your tracking details as soon as your order is on its way. Please allow up to 48 hours for a new tracking number to begin updating.

If tracking shows delivered but the parcel has not arrived, please check with others in your household and around your property first, then contact our Customer Care team and we will investigate with the courier.

Please allow 10 to 15 minutes and check your junk or spam folder. If you used express checkout, check whether the order was placed under a different email address.

If you still cannot find it, please contact our Customer Care team.

Address change requests must be submitted within 30 minutes of placing your order.

For product, colour or size changes, or to cancel, please call 0489 072 332 or email hello@theladcollective.com as soon as possible. We will do our best to help, but changes and cancellations are not guaranteed once an order has entered processing or been packed for dispatch.

Yes. Our standard Returns and Exchanges Policy applies, including our 90 night risk free trial, unless an item is clearly marked final sale.

Exchanges are subject to stock availability, so we cannot guarantee your preferred product, colour or size will still be available. Any refund reflects the discounted price you actually paid, not the original price.

Once your return reaches us, please allow 3 to 5 business days for processing and up to a further 5 business days for the funds to appear on your original payment method.

Email hello@theladcollective.com or call 0489 072 332, Monday to Friday, 8am to 4pm AEST.

Our Customer Care team may take a few extra days to respond during the sale. Please avoid sending duplicate enquiries, as this can delay our response further.