90-Night Risk Free Trial ✨
Free Shipping & Returns 🚚
EOFY Clearance On Now ⏰
Southern Lights Restock is LIVE 💜
90-Night Risk Free Trial ✨
Free Shipping & Returns 🚚
EOFY Clearance On Now ⏰
Southern Lights Restock is LIVE 💜
1.1 Please read these terms and conditions carefully. By using The Lad Collective (TLC) website (theladcollective.com) (“Site”), including any of the functions available on the Site, you agree to be bound by and comply with these terms and conditions (“Terms”) and our Privacy Policy.
2.1 The Site is a retail shopping (including e-commerce) platform where you can browse, select, and order goods advertised by The Lad Collective Pty Ltd (referred to as “TLC”, “we”, “us”, or “our”).
2.2 If you are under 18 years of age, you must obtain your parent or guardian’s consent before accessing and using the Site.
2.3 Your access to and use of the Site, including your order of goods, is subject to these Terms and the Privacy Policy available on the Site.
2.4 These Terms also apply to the sale of any goods via methods other than the Site, including sales made via telephone, in person, through third-party platforms, or other means, unless otherwise agreed in writing.
Promotions cannot be used in conjunction with other offers unless otherwise stated.
All offers are subject to availability and may be modified, extended, or canceled at any time without prior notice.
“Select deals available on site” refers to specific promotions that may be combined with these offers. Eligibility is determined at checkout and subject to change.
Free gifts, discounts, and promotional items are not redeemable for cash or credit.
If an order is returned and no longer meets the promotional threshold, the free gift must also be returned. If not, the value of the free gift will be deducted from any refund issued.
Any order containing a pre-ordered item will be shipped as a single shipment once all items are ready to dispatch.
All promotions are valid only while stocks last. Once stock is depleted, the offer will no longer be available.
Bundle & Unlock Free Gifts Offer
No promo code required.
Purchase one bedding set and get the second bedding set 25% off.
Purchase one fitted sheet and get the second fitted sheet 40% off.
These offers may be used in conjunction with select deals available on site.*
REM Mattress Topper Offer
Buy 1 REM Mattress Topper, get 1 free 3.0 Fitted Sheet.
Both items must be added to the cart to receive the free sheet.
No promo code required.
This offer may be used in conjunction with select deals available on site.*
Quilt Cover + Insert Bundle Offer
Purchase a Quilt Insert + Quilt Cover and receive 15% off the quilt cover.
No promo code required.
This offer may be used in conjunction with select deals available on site.*
Newsletter Sign-Up Offer
New customers who sign up for our newsletter via the website pop-up form will receive a $15 discount code via email.
A minimum spend of $100 is required to redeem this offer.
By participating in The Lad Collective’s customer survey and receiving the $25 voucher, you agree to the following Terms & Conditions:
1. Eligibility
2. Survey Completion
3. Voucher Details
4. General Terms
5. Privacy
All personal information collected during the survey will be handled in accordance with our Privacy Policy and used for internal research and marketing purposes only.
4.1 The information contained on the Site is provided in good faith on an “as is” and “as available” basis. TLC does not represent or warrant the accuracy, reliability, or completeness of the information contained on the Site.
4.2 To the extent permitted by law, TLC is not responsible or liable for any direct, indirect, or consequential loss arising from:
Errors in, or omissions from, the information contained on the Site.
Use of any goods ordered or acquired via the Site.
5.1 All material on the Site, including but not limited to text, images, graphics, and product descriptions, is the intellectual property of TLC and is protected by copyright and trademark laws.
5.2 You may not modify, copy, reproduce, distribute, or exploit any content from the Site for commercial purposes without prior written consent from TLC.
6.1 If you have an order that has been accepted by us, the terms and conditions that apply to that order are those that were in place at the time of purchase.
6.2 We may modify these Terms at any time. Updates will be posted on the Site, and continued use of the Site after modifications means you accept the updated Terms.
7.1 All prices displayed on the Site are in Australian Dollars (AUD) and include GST unless otherwise stated.
7.2 TLC reserves the right to update product pricing at any time without prior notice.
7.3 Payment methods accepted include credit/debit cards, PayPal, Afterpay, and other methods as listed on the Site. Payment must be made in full before an order is processed and shipped.
TLC aims to deliver all in-stock orders within 5–7 business days for non-pre-order items. Delivery times vary depending on the shipping address and carrier delays.
Shipping is free on all orders, Australia-wide. No additional fees apply for standard shipping.
Customers will receive a tracking number once their order has been dispatched.
TLC is not responsible for delays caused by couriers or external factors beyond our control. However, if you experience any issues, please contact our customer service team for assistance.
TLC offers a 90-night trial on eligible products. If you’re not satisfied, you may return your order within this 90-day period.
To qualify for a return under the 90 Night Risk-Free Trial, items must be either:
Unused and in their original packaging, or
Used and washed (washing is required before returning).
Exchanges (e.g., a different colour or size) are available within 30 days of the original purchase date.
To be eligible, the item must be unused, unwashed, and in original packaging.
Used or washed items are not eligible for exchange under any circumstances.
Note: The 90 Night Risk-Free Trial applies to returns only, not exchanges.
If you receive a faulty or incorrect product, please contact our customer service team within 14 days of receiving your order.
TLC will arrange a replacement or refund, depending on the situation.
Approved refunds will be processed via the original payment method used at the time of purchase.
TLC stands behind the quality of its products and offers a 12-month warranty on all items that show a manufacturing defect, valid from the date of purchase.
Laundry sheets are excluded from this warranty and are only eligible for replacement or refund if faulty at the time of delivery.
Defects related to workmanship or manufacturing that affect the product’s intended performance.
General wear and tear, marks, stains, or discolouration from body oils, sweat, spills, or similar.
Any damage resulting from incorrect care or failure to follow provided care instructions.
Damage caused by pets or animals.
The Lad Collective reserves the right to not replace your products if it is deemed as normal wear and tear.
To make a warranty claim:
Submit photo evidence of the issue. We may ask for measurements or more details.
We may request the item to be returned. If so, a prepaid return label will be provided at no cost.
Once the fault is confirmed, TLC will replace the affected item only.
We cannot guarantee the same colour will be available, especially for limited edition ranges.
If the original colour is out of stock, an alternative will be offered.
If you prefer a full set in a new colour, TLC will cover the value of the faulty item only. Any additional cost is your responsibility.
TLC reserves the right to decline a claim if the product shows signs of deliberate damage or has been used outside normal conditions.
11.1 To the extent permitted by law, TLC is not liable for indirect or consequential damages, including loss of profits, data, or business opportunities arising from:
Use or inability to use the Site.
Delayed or failed delivery of products.
Any third-party content or external links on the Site.
11.2 Our goods and services come with guarantees under the Australian Consumer Law. If a product has a major failure, you may be entitled to a refund, repair, or replacement.
12.1 By using the Site, you agree to the collection and use of personal information as outlined in our Privacy Policy.
12.2 TLC implements industry-standard security measures to protect customer data but cannot guarantee the Site is free from cyber threats.
13.1 These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
For any inquiries regarding these Terms & Conditions, please contact our support team at: hello@theladcollective.com
