Returns, Exchanges & Refunds

We offer a 90 Night Risk-Free Trial on eligible products, giving you 90 days from the date of delivery to request a return if you’re not satisfied.

Please note: Laundry Sheets are excluded from the 90 Night Risk-Free Trial and are not eligible for change-of-mind returns. Returns will only be accepted if the product is faulty.

To begin your return or exchange, please visit: returns.theladcollective.com

Returns

• Returns must be initiated within 90 days of receiving your item.
• Eligible items must be either unused and in their original packaging, or used and washed before returning.
• Once your return label has been issued, the return must be lodged within 14 days.
• If you change your mind after initiating a return, please contact our team to cancel your return label.
• Returns submitted after the 90-day period will not be accepted.
• Laundry Sheets are excluded from free returns unless faulty.

Exchanges

• Instant exchanges are available through our returns portal.
• Exchanges are only valid for items that are unused, unwashed, and in their original packaging, and must be requested within 30 days of the original purchase date.
• Used or washed items cannot be exchanged under any circumstances.
• A payment card is required to secure an instant exchange.
• If the original item is not returned within 14 days of receiving the return label, the exchange item will be charged to your card.
• Laundry Sheets are excluded from exchanges and can only be returned if deemed faulty.

Refunds & Store Credit

• Refunds will be issued to your original payment method within 3–5 business days of your return being delivered to our warehouse.
• Please allow up to 5 additional business days for the funds to appear in your account.
• If you opt for store credit, a gift card will be automatically emailed once your return is marked as delivered.

Faulty or Incorrect Items

If your item is faulty or incorrect, do not submit a return via the portal. Instead:

• Email our team at hello@theladcollective.com with a clear photo of the issue.
• We’ll assess the item and arrange a replacement or refund, depending on the situation.

For any questions or assistance, contact us:
📧 hello@theladcollective.com
📞 0427 031 620 (available Monday to Friday, 9am–4pm QLD time)